To Our Patients and Community,

We continue to follow local health department and Centers for Disease Control (CDC) guidelines to reduce the risk of COVID19 for our patients, staff, and the community as we work to promote health equity and access to high quality care for our communities.

How We Provide Care:

• We are offering both in-person and telephone or video visits to patients seeking medical and behavioral health care.
  • Simply let our schedulers know how you prefer to receive care from your provider and we will work to accommodate your request. There are some medical concerns for which our providers may ask you to come to the office in-person in order to perform a physical exam face-to-face.
• We offer in-person visit to patients seeking dental care.

What To Expect When You Arrive:

• Everyone 2 years and older entering the health center is required to wear a mask. If someone is unable to wear a mask, please ask for a manger or team lead who will help determine next steps for you to receive care.
• Everyone with a scheduled appointment will be asked to complete a COVID symptom screener before their visit either on their smartphone or on one of our our mobile tablets.
  • If you have symptoms or risks factors that make you at risk for having COVID, you will still receive medical care but your visit may be switched to a telephone or video visit rather than in person. Your provider will then make sure your receive a COVID test or in-person care as soon as possible.

Can I get vaccinated for COVID19?

• Yes! We offer the COVID19 vaccine for everyone 5 years and older! Please see our COVID19 vaccine info page for more details or call any of our offices to request a vaccine.

Can I get tested for COVID19?

• Yes!
  • Patients who live in the borough of Norristown can call 610-592-0680 to reach our Montgomery country testing partners to be scheduled for a test at NRHC’s parking lot testing site.
  • Patients at all Philadelphia sites will be able to call the main number for each site to schedule a telemedicine visit with a provider who will determine if the patient needs testing and will work with our teams to schedule a patient at our testing site.

Do I have COVID19?

• We highly recommend using the CDC’s symptom self-checker to see if you have symptoms that may be caused by COVID19: https://www.cdc.gov/coronavirus/2019-ncov/symptoms-testing/symptoms.html
  • We recommend completing this check EVEN if you’ve been vaccinated. Vaccination lowers your risk of COVID19 infection but it is not 100%.
• If you have two or more of the following that are NEW symptoms and/or have had exposure to someone with COVID19 in the last two weeks, you may have COVID19. COVID19 vaccines can make symptoms very mild but you may still be able to pass the virus on to others (especially those those not yet vaccinated):
  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea
• If you have these symptoms, please call our office to schedule a telemedicine visit with a health care provider. Please call BEFORE coming to the office so we can make sure you receive the care you need.

It is our pleasure to continue to care for our patients and our community. Thank you for trusting DVCH to be your partner in health!

Sincerely,

Julia DeJoseph, MD

Vice President & Chief Medical Officer

Delaware Valley Community Health, Inc.