You can access and use the Patient Portal on your computer or mobile device if you have an active account with a username and password. You do not need create a new account to access the Patient Portal on your mobile devices if you have an active account.
Yes, you can cancel your booked appointments at any time from the portal. To cancel a booked appointment, from the My Appointments page, open the appointment you want to cancel, and then click “Cancel This Appointment”.
You can send a request to renew active medications from the Patient Portal. Your provider must approve the medication renewal request. You will receive a message informing you that your provider has approved and refilled your medication (if approved).
You can view statements and make payments. When an electronic copy of a statement is uploaded to your account, you will receive an email notification indicating a statement is available. ▪ Only the current balance is payable on the Patient Portal. You can make multiple payments against the current balance. If you have a pending payment that you cannot pay online, you should contact us and request a new statement. If your statements are overdue, contact us to resend the statement.
The system is secure. No one else can access your account unless they have your username and password. You must always create a strong password with a combination of alpha-numeric and special characters for your account. It is recommended that you completely log off from the portal every time you finish using the portal. If anyone else tries to access your account with an incorrect username or password, the system will lock your account after four invalid attempts.
You can retrieve your username by clicking “Need help with your username and password?” on the log on page. You must click “I’m having problems signing in” and enter your personal information. You will receive an email with a URL to reset the password after answering the password security questions.
If you forget your password, you can reset it by entering the username and answering the password security question. After answering the password security question, you will receive an email with a URL to reset the password. You can also request that we reset the password for you by contacting Patient Portal Support.